Online Twisty

SHIPPING INFORMATION & AFTER SALES SERVICE

GENERAL SHIPPING INFORMATION

Overseas deliveries and deliveries to addresses outside the EU and USA may include additional delivery charges as stated during the checkout process. Your order will be delivered once payment has been made and your order has been processed ready for shipment, to the address you provided as listed on the checkout page. Please note that some venues/drop-off points such as PO Box addresses or hotels might not be eligible for delivery. Deliveries are carried out on weekdays, namely every-day of the week except Saturday, Sunday and statutory holidays. Template Onlinetwisty Store is not responsible for non-delivery in following cases: If you have entered your address incorrectly; If you have used non-English language characters or foreign alphabet; if you have entered a non-residential address (including but not limited to PO Box). Template Onlinetwisty Store MAKES ITS BEST EFFORTS TO ENSURE THAT THE CAMPAIGN DESCRIPTION BEST SUITS TO THE REALITY IN ORDER TO AVOID MISLEADING THE BUYER. IN THE EVENT OF ANY CONFLICT BETWEEN THE CAMPAIGN DESCRIPTION AND THE INFORMATION AVAILABLE ON THE ORDER PAGE, OR ANY WEBSITE CONFIRMATION EMAILS SENT TO THE USER, THESES LATTER SHALL PREVAIL, AS THE WEBSITE OFFICIAL COMMUNICATIONS, AND ABOVE ALL THE PRESENT TERMS AND CONDITION SHALL GOVERN.

TRACKING ORDERS

The Buyer may track the transition of their Order status by consulting Template Onlinetwisty Store to check if the order had been processed, packed and when the shipment mode corresponding to the chosen Product permits the parcel tracking.

ABSENT OR LATE DELIVERY

The Buyer shall inform Template Onlinetwisty Store by email regarding any delivery delays or failure to deliver on time. In case of delay or non-delivery by the deadline, except in cases of Force Majeure, the Buyer may, under the applicable provisions of the Consumer Code, request Product delivery within a reasonable additional period. A failure to deliver respecting this new extended deadline, the Buyer may cancel the order permanently. This cancellation will be considered effective from date of receipt by the Website of the notification of the decision of the Buyer during customer care opening hours. The full refund of the amount paid by the Buyer will then be effective, in accordance with Article L. 138-3 of the French Consumer Code, within 14 (fourteen) days of the receipt of the Buyer’s decision upon the cancellation of the Order. Such refund shall only be made through the payment method initially used. These provisions shall not be applicable in case of late delivery due to a mistake in the address delivery name attributable to the Buyer.

LEGAL WARRANTY OF CONFORMITY HIDDEN DEFECTS AND RETURN OF PRODUCTS

Pursuant to the articles L.211-4 and following of the French Consumer Code, in case of non-compliance of the Product delivered to the Order and only in such cases, the Buyer will be offered a choice, within the limitation period applicable to this action, between the replacement of the Product, or keeping the Product as it is, requesting a price reduction justified by the Product’s imperfections. The conformity of the Product cannot be understood otherwise than under articles L. 211-5 of the Consumer Code, and namely: suitable for the usual expected purpose, matching the description given, and having the qualities that a buyer might reasonably expect from the Product. In case of hidden defects rendering the Product unsuitable for the use for which it is normally fitted, and if the Buyer is able to demonstrate that the conditions required under Article 1641 of the French Civil Code are met, the Buyer will be offered a choice between keeping the Product as it is, and ask for a price reduction corresponding to the defects, or returning the Product for a refund of the paid Price. In order to obtain a refund, or the Product replacement, the Buyer may contact Template Onlinetwisty Store using the following contact form https://www.onlinetwisty.com/contact. Unless the Buyer is able to prove to have suffered damage, he may not be able to claim any compensation.

EXCEPTIONS TO THE RIGHT TO EXCHANGE OR REFUND

Please note that the right to refund or exchange product may not apply to some Products.